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ThreeSets Legal

Terms and Conditions

The agreement between your fitness business and ThreeSets governing your use of our software platform.

Last updated: 24 October 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “Gym Owner”, “you”) and ThreeSets Technologies Pvt. Ltd. (“ThreeSets”, “we”, “us”). By creating an account, accessing, or using the ThreeSets website, web dashboard, or mobile applications (collectively, the “Platform”), you agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a gym, fitness centre, yoga studio, or sports academy, you represent that you have the legal authority to bind that entity.

2. Description of the Service

ThreeSets is a cloud-based software-as-a-service (SaaS) solution providing tools for gym management, member profile administration, biometric/QR check-in tracking, automated WhatsApp payment alerts, billing generation, and staff access management.

We grant you a non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with your selected plan tier (Free Starter, Growth, or Pro Multi-Branch).

3. Account Registration & Security

  • You must provide accurate, current, and complete information during registration.
  • You are solely responsible for maintaining the confidentiality of your login credentials and passwords.
  • You are responsible for all activities that occur under your gym account, including actions performed by staff members whom you invite or assign roles.
  • You must notify us immediately at support@threesets.fit if you suspect any unauthorised access to your account.

4. Member Data & Gym Owner Responsibilities

As between you and ThreeSets, you retain full ownership of all data, text, and member information uploaded to the Platform (“Customer Data”).

  • Member Consent: You represent and warrant that you have obtained lawful consent from your gym members to upload their contact details (name, phone number, renewal dates) and to send them automated transactional notifications (such as payment reminders, membership renewal alerts, and digital fee receipts).
  • Compliance with DPDP Act 2023: As the data fiduciary for your gym members, you are responsible for adhering to Indian data protection laws when collecting member data.

5. WhatsApp Automation & Acceptable Use Policy

ThreeSets provides automated WhatsApp notification dispatch powered by the official WhatsApp Business API. To protect deliverability and comply with Meta’s Business Messaging Policies, you agree that:

  • You will not use the WhatsApp dispatch feature to broadcast unsolicited promotional spam, deceptive offers, or content that violates Meta policies.
  • You will only send transactional gym messages (fee due reminders, fee receipts, welcome greetings, class schedules, and renewal prompts) to registered gym members.
  • Any violation of messaging guidelines resulting in spam complaints or Meta API suspension may result in immediate suspension of your WhatsApp dispatch feature without refund.

6. Plans, Billing, and Renewals

6.1 Free Tier

ThreeSets provides a Free Starter Plan supporting up to 10 active gym members. The free tier includes core features at no cost, without requiring a credit card. We reserve the right to modify or adjust free tier thresholds with reasonable prior notice.

6.2 Paid Subscriptions

For gyms with more than 10 members or those requiring advanced automation, subscriptions are billed in advance on a monthly or annual basis in Indian Rupees (INR) plus applicable Goods & Services Tax (GST).

  • Payments are processed securely via authorised payment aggregators (e.g., Razorpay / UPI).
  • Digital GST-compliant tax invoices are automatically generated and accessible in your billing settings.
  • Subscriptions renew automatically unless cancelled prior to the end of the current billing cycle.

7. Cancellation & Refund Policy

  • You may cancel your paid subscription at any time through your dashboard settings.
  • 7-Day Money-Back Guarantee: If you are dissatisfied with a new paid subscription, you may request a full refund within 7 days of your initial upgrade payment by contacting support@threesets.fit.
  • Subsequent renewal charges are non-refundable, but your service will continue until the end of the prepaid cycle.
  • Upon account closure, you may export your member lists and transaction records in CSV format within 30 days.

8. Service Availability & SLA

We strive to maintain a 99.9% uptime for the ThreeSets cloud platform. Scheduled maintenance will be communicated in advance whenever feasible. However, we are not liable for temporary service interruptions caused by third-party infrastructure providers (e.g., AWS, Meta/WhatsApp API outages, or internet telecom disruptions in your area).

9. Intellectual Property

The ThreeSets brand, logo, UI/UX designs, code, software architecture, algorithms, and documentation are the exclusive intellectual property of ThreeSets Technologies Pvt. Ltd. You agree not to copy, reverse-engineer, modify, or distribute any part of the Platform.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, ThreeSets shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of gym profits, data loss, or business interruption, arising out of or in connection with the use or inability to use the Platform. Our total aggregate liability under these Terms shall not exceed the total fees paid by you to ThreeSets during the three (3) months preceding the claim.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

12. Amendments to Terms

We may modify these Terms periodically. We will provide notification of material updates by posting an announcement on our website or dashboard. Your continued use of the Platform after the changes take effect constitutes your agreement to the modified Terms.

13. Contact & Support

If you have questions regarding these Terms, please reach out to: